Some order information such as the shipping address and payment method can be updated for orders that haven't entered the shipping process. This is dependent upon the point of purchase.
Orders Placed on Raven.com
Please call us at 1-800-713-9009 to make changes to your shipping address. The daily shipping cutoff is 2pm CST, Monday through Friday. Changes can only be made before an order ships. We are unable to change the payment method, but you are able to request a cancellation and order again if the order has not already shipped.
Orders Placed on Amazon
To change your order information:
- Go to Your Orders.
- Select the Order Details link for the order you want to change.
- To edit orders shipped by Amazon, select Change next to the details you want to modify (shipping address, payment method, gift options, etc.).
- Follow the on-screen instructions to change the desired information.
Orders Placed on Walmart
Walmart does not allow you to update information on existing orders or through their account management page. The only way to add a new payment method or shipping address is through cancelling the initial order and creating a new order with the new payment method.
Orders Placed on eBay
Please call us at 1-800-713-9009 to make changes to your shipping address. The daily shipping cutoff is 2pm CST, Monday through Friday. Changes can only be made before an order ships. We are unable to change the payment method, but you are able to request a cancellation and order again if the order has not already shipped.