A great troubleshooting step when having connection issues with Raven Desktop is to verify that the scanner is able to be seen on your network from your computer. To do this you would run the ping command on your Windows computer. This will let you know if the scanner is able to be seen.
To open the Command Prompt you have a few options. The first way is to type into the search bar on your Windows computer 'cmd' or 'Command Prompt'. The second way is to click and hold WIN Key+R on your keyboard to open the RUN prompt. You will then type into the run prompt 'cmd' and hit enter.
Please see instructions below to see how to Ping:
- Open your CMD prompt on your Windows computer.
- Type in 'ping -t' followed by your IP ADDRESS of your Raven Scanner.
- Hit ENTER.
- Once you hit ENTER you will see one of two things. Please see examples below.
If the Windows computer is able to see the Raven Scanner on the network successfully it will look like this:
As you can see it is getting replies back from the scanner showing that it is able to see it.
If the Windows computer is not able to see it on the network it will look like this:
As you can see it is getting "Request Timed Out" because it is unable to reach that IP on the network.
In the instances where it does get a "Request Timed Out" try:
1. Rebooting Your Scanner.
2. Rebooting Your Computer.
3. Verify that the Scanner and the Computer are on the same network.
If you have further questions please contact Customer Support at 1-800-713-9009 or firstname.lastname@example.org.