Most Raven Scanners support WiFi connectivity in addition to Ethernet connection. Spotty WiFi connections can be caused by a variety of factors and conditions. Below are a few troubleshooting steps to improve WiFi connectivity to your scanner.
- Ensure Scanner is near WiFi Router or Access Point. Distance from the router causes unavoidable loss in signal strength. If you place the scanner too far from the router, the scanner will start losing its connection. Attempt to move the scanner closer to the router, at least temporarily, to see if it improves connectivity.
- Reboot the scanner to create a fresh connection and to receive an IP address from the router.
- If your router broadcasts 2.4 and 5Ghz band as the same WiFi name (SSID), this is known as WiFi Band Steering and can sometimes interfere with performance. Disable this feature by changing the name of either the 2.4Ghz or 5Ghz bands in the router WiFi settings. You can then connect to a specific band on your scanner. For example, if your router is current broadcasting a single SSID name of ROUTER, you could modify the 5Ghz band to be named ROUTER-5G so that you then have the option of connection to ROUTER or ROUTER-5G.
- Try forgetting the network on your scanner by going to Network, Change Network and then tapping "Forget Network" next to the network name. Then attempt to reconnect to the network.
- Update your router's firmware. Similar to computer drivers, your router's firmware tells it how to function and could improve performance. Look up your router online for the latest firmware version and installation instructions.
- Connect by Ethernet connection for a stable connection that does not depend on WiFi signal.
- Try creating a Guest network for the scanner to connect if available.