When contacting our support team for issues with Raven Desktop you may be asked to gather logs so that our team can better troubleshoot any issues you are having with Raven Desktop.
Follow the steps below to gather logs from your computer.
Windows
- Open FILE EXPLORER on your computer. EX:
- Select THIS PC.
- Select your C: DRIVE. EX:
- Select USERS.
- Select your PROFILE.
- Select AppData. If you are unable to see AppData Click View -> Checkmark the box "Show Hidden Items".
- Select ROAMING.
- Select RAVEN DESKTOP.
- Select LOGS.
- The log files MAIN and RENDERER will now be visible and ready to be emailed to support@raven.com.
MAC
- In the FINDER, click Go.
- If Library is present select Library and proceed to step 6. If it is not, proceed to step 3.
- Select GO TO FOLDER.
- In the Go To Folder dialog box, type in ~/Library
- Click Go.
- Select Logs.
- Select RAVEN DESKTOP.
- The log files MAIN and RENDERER will now be visible and ready to be emailed to support@raven.com.
If you have any questions, our support team is happy to assist at 1-800-713-9009 or support@raven.com.