The status of all scan history can be viewed in the "History" section of Raven Desktop. If you determine that scans are being successfully sent to cloud destinations, such as Raven Cloud, but are not successful to local folders on your computer, there could be permissions issues blocking the saving of those scans.
With the release of Windows 10, Microsoft added a new feature called Controlled Folder Access (CFA) to Windows Defender Exploit Guard. This features allows users to control which processes can access certain folders to help protect data from malicious programs. It is possible that Windows Defender and Controlled Folder Access is blocking the saving of scans to the folder.
To allow access for Raven Desktop application:
Open the Windows Security app by searching the start menu for Security.
Select the Virus & threat protection tile (or the shield icon on the left menu bar) and then select Manage ransomware protection.
Under the Controlled folder access section, select Allow an app through Controlled folder access
Select Add an allowed app and follow the prompts to add Raven Desktop as an allowed app.
To disable Controlled Folder Access (CFA):
- Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.
- Under Virus & threat protection settings, select Manage settings.
- Under Controlled folder access, select Manage Controlled folder access.
- Switch the Controlled folder access setting to Off.