Sometimes an anti-virus program will block our setup files or downloading process because it assumes it's an attacking foreign file. Depending on your settings, you might have to try a few things:
You can turn off your antivirus program or firewall temporarily. Here's an example on one antivirus program:
- Go to Settings and click Antivirus
- Turn Auto-Protect off during the download, then turn it back on afterward.
- To turn off Firewall you go to the home Settings page and select Firewall settings instead.
- Turn your Smart Firewall off during the download and back on afterward.
- Another option is to "whitelist" (allowing) our program for download by allowing our file path and program to be recognized by your program and allowed to download. In this example, you'll go to stay under Firewall but press the Program Controls tab, then Add. Just find the Raven Desktop setup folder and allow it through.
Here's a screenshot of a possible error from another program:
In this case, you'd need to make note of your file path, and head to settings to "whitelist" (allow) that file path through as legitimate--not a virus.
If you've tried all of these types of fixes, or if you aren't able to find what settings to change on your particular antivirus software, our support team would love to help! Just reach out to email@example.com or call 1-800-713-9009.