How Do I Load Documents and Avoid Paper Jams on my Raven Select (Standard) Scanner?

Loading Documents into your Raven Select(Standard) Scanner:

1. Load the stack of documents face down with the top of the pages pointing into the feeder.
2. Verify that the paper guides are aligned with the edges of the stack by sliding the paper feed guides in the automatic feeder tray.
3. Choose “Face Down” or “Face Up” scan setting in Raven Desktop (or third-party program) based on load orientation.

Avoiding Paper Jams:

To avoid occasional multi-feeds or paper jams, please fan your documents and align the top edges before feeding them into the scanner.

1. Hold both ends of the documents and fan (flip through) them a few times.
2. Rotate the documents by 90 degrees and fan (flip through) them in the same manner.
3. Align the edges of the documents in a step-like pattern (see picture). It's just like fanning magazines or pamphlets on a table.
   
   

In the event of a paper jams, follow the procedures below to remove the paper:

1. Remove any unjammed documents still loaded into the ADF.
2. Open the panel unit by pulling the panel unit open lever.
3. Gently, but firmly, pull the jammed documents out of the ADF. Try to avoid creasing or wrinkling the documents.
4. Close the panel unit by pushing it back down until it snaps back into place.

Attention: Do not try to pull jammed or half-scanned documents out of the ADF without first opening the panel unit. Doing so may permanently damage the ADF.

What if more than one sheet of paper is fed into the scanner?

1. Open the scanner front door.
2. Remove the multi-fed sheets.
3. Close the front door.
4. Flatten the corners and edges. Loosen the paper before putting it into the paper guide again.
5. Check the feeding roller condition. If necessary, follow the cleaning directions and perform the cleaning.

What if my paper is becoming skewed in the scanner?

1. Use the slide guide to keep the paper path straight.
2. Check the condition of the feeding roller. If necessary, follow the cleaning directions and perform the cleaning.

Helpful Tips:

• DO NOT load more than 50 sheets of paper (70 g/m2, 18 lb.) to the ADF.
• Paper scanned from the ADF must be a minimum of 5.08 x 5.08 cm (2” x 2”, W x L).
• Make sure there are no gaps between the document stack and the paper-width slider; otherwise, the scanned images can be skewed.
• Although the documents should be loaded firmly in place ensuring optimum scanning accuracy, they should never be wedged in so tightly that the process of feeding them through the scanner is strained.
• Do not load additional paper into the ADF while the unit is feeding and scanning.
• If you need to scan longer documents, pull out the paper chute extension and stacker to provide further support for the documents.

If you're scanning a page that is anything other than 8.5" x 11" Make sure you are following these instructions with paper specifications and requirements. Here's also a guide for loading sheets of multiple sizes/weights!