Compatible Raven Scanners models utilize Ultrasonic Multifeed Detection to detect when multiple pages are fed through the scanner at the same time in error. You can enable and disable multifeed detection in instances where documents or items being scanned may be incorrectly detected as a multifeed error.
Follow the steps below to turn off Ultrasonic Multifeed Detection.
- Select the GEAR icon at the top right corner.
- Click SETTINGS from the side menu.
- Within Scanner Settings, use the slider to turn Multi-Feed detection on or off.
- Press SAVE to finalize your changes.
After turning off Multifeed detection, please load your documents into the feeder tray and press scan. All documents should now scan successfully.
Note: if this setting does not appear on your scanner, your model does not support Ultrasonic Multifeed Detection.
If you have any questions, our support team is happy to assist at 1-800-713-9009 or firstname.lastname@example.org.