In case you need to reboot your Raven Scanner 1st Gen Original or Raven Scanner Plus, follow these steps:
- For 1st Gen units (serial numbers beginning in 553 or 554), flip the On/Off switch located on the right backside of the scanner. For 2nd Gen units (serial numbers beginning B100), press and hold the blue power button until you see a "power off" option to select.
- Unplug the power supply cord and wait 2 minutes.
- Plug the power supply cord back on and turn on the machine by pressing the same On/Off button located on the right backside of the scanner.
If you need to reboot your Raven Scanner Pro, click here.
If you are still having problems after rebooting your device, please contact Raven support at firstname.lastname@example.org or at 1-800-713-9009 or via live chat.